Tia Shoes

Returns and Exchange Policy

Effective Date: October 16th, 2023

At Tia Shoes, we are committed to providing you with quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our Returns and Exchange policy below.

Return and Exchange Period

We offer a 15-day return and exchange policy from the date of delivery. If 15 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

Eligibility

To be eligible for a return or exchange, the following conditions must be met:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • The item must be in its original, unused condition.
  • The item must be in the original packaging.
  • Proof of purchase is required.

Returns

Initiating a Return

To Initiating a return, please follow these steps:

  1. Contact our customer support team at +92 334 305 3800 within the 15-day return period.
  2. Provide your order number, the reason for the return, and any relevant information.
  3. Await instructions from our team for the return process.

Refunds

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or receipt of your refund.

If your return is approved, a refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable number of days.

Exchanges

Initiating an Exchange

To ini&ate an exchange, please follow these steps:

  1. Contact our customer support team at +92 334 305 3800 within the 15-day exchange period.
  2. Provide your order number, the reason for the return, and any relevant information.
  3. Await instructions from our team for the return process.

Exchange Process

Once we receive your exchange request, we will guide you through the exchange process, including the return of the original item and the shipment of the new item.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift cards
  • Personalized or customized items

Shipping Costs

Shipping costs for returns and exchanges are the responsibility of the customer unless the return or exchange is due to our error.

Contact Us

If you have any questions or concerns about our Returns and Exchange policy, please contact us at +92 334 305 3800.