Returns and Exchange Policy
Effective Date: October 16th, 2023
At Tia Shoes, we are committed to providing you with quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our Returns and Exchange policy below.
Return and Exchange Period
We offer a 15-day return and exchange policy from the date of delivery. If 15 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.
Eligibility
To be eligible for a return or exchange, the following conditions must be met:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- The item must be in its original, unused condition.
- The item must be in the original packaging.
- Proof of purchase is required.
Returns
Initiating a Return
To Initiating a return, please follow these steps:
- Contact our customer support team at +92 334 305 3800 within the 15-day return period.
- Provide your order number, the reason for the return, and any relevant information.
- Await instructions from our team for the return process.
Refunds
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or receipt of your refund.
If your return is approved, a refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable number of days.
Exchanges
Initiating an Exchange
To ini&ate an exchange, please follow these steps:
- Contact our customer support team at +92 334 305 3800 within the 15-day exchange period.
- Provide your order number, the reason for the return, and any relevant information.
- Await instructions from our team for the return process.
Exchange Process
Once we receive your exchange request, we will guide you through the exchange process, including the return of the original item and the shipment of the new item.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Gift cards
- Personalized or customized items
Shipping Costs
Shipping costs for returns and exchanges are the responsibility of the customer unless the return or exchange is due to our error.
Contact Us
If you have any questions or concerns about our Returns and Exchange policy, please contact us at +92 334 305 3800.