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Whether you need help finding your size, tracking an order or choosing the perfect pair for your wedding, our team is here for you.
Closed on Sunday
Frequently asked questions
Everything you need to know about sizing, delivery and exchanges.
How do I choose the right size?
Every Tia pair is made on Italian moulds and fits true to size, so simply order the size you usually wear.
Each product page also has a size chart to help you check your fit before you order.
What if I am between two sizes?
We recommend choosing the larger size. If you are still unsure, message us on WhatsApp and our team will guide you personally.
Can I get advice before I order?
Of course. Send us a WhatsApp message with the style you like and your usual size, and we will help you choose. For bridal pairs, we are happy to suggest styles that suit your outfit and events.
When will my order be dispatched?
Orders are dispatched on the next working day. We do not dispatch on Sundays.
How long does delivery take?
Delivery takes 5–6 working days from the date of your order, across Pakistan.
How can I check the status of my order?
Share your order number with us on WhatsApp or by email, and our team will update you on where your order is.
Can I exchange or return my pair?
Yes. We offer a 15-day return and exchange from the date you receive your order, so you can change your size or style with ease.
Which pairs are eligible?
Your footwear must be unused and unworn, undamaged and in its original condition, and in its original packaging.
Pairs that have been worn, altered, damaged or show signs of use cannot be exchanged or returned. Read the full policy.
How do I request an exchange?
Contact us on WhatsApp at 0334-3053800 or 0335-4034777, or email tiashoes5@gmail.com, with your order number. Our team will guide you through the rest.
What are Tia shoes made of?
Every pair is handcrafted in Pakistan from 100% pure leather, with a leather outsole.
How should I care for my shoes?
Wipe them with a soft, dry cloth after wearing and keep them away from water and damp floors. Handle crystal and embellished styles gently, and store your pair in its box in a cool, dry place.
Can I see the shoes in person?
Yes. Visit our store at Zamzama Lane 7, Karachi, from 8:00 am to 10:00 pm. We are closed on Sunday.
Still have a question? Our team is happy to help.
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