FAQs
Answers to the questions we hear most often. If you cannot find what you are looking for, our team is always happy to help.
Are your shoes made from leather?
Yes. Every Tia pair is crafted from 100% pure premium leather, with a leather outsole. Real leather softens with wear, moves with your foot and lasts for years, which is why we never compromise on it.
Where are Tia shoes made?
All our shoes are handcrafted locally in Pakistan. By working with skilled local craftsmen, we help preserve traditional craftsmanship while bringing it into modern, timeless designs.
What styles do you offer?
Our collection includes sandals, flats, heels, mules, wedges and ballet pumps, along with a bridal collection for mehndi, baraat and walima. Explore the collection.
How should I care for my shoes?
- Wipe with a soft, dry cloth after each wear. Do not wash or soak them.
- Keep them away from water and damp floors. If they get wet, let them dry naturally in the shade.
- Handle crystal and embellished styles gently, away from perfume and lotion.
- Store your pair in its box, in a cool, dry place.
Are your shoes true to size?
Yes. Every Tia pair is made on Italian moulds, so your usual size should simply fit. Each product page also has a size chart you can check before ordering.
What if I am between two sizes?
We recommend choosing the larger size. If you are still unsure, send us a WhatsApp message and we will help you choose.
What if my size does not fit?
You can exchange your pair for a different size within 15 days of receiving your order, as long as it is unworn and in its original packaging. See how exchanges work.
How long does delivery take?
Delivery takes 5–6 working days from the date of your order, across Pakistan.
When will my order be dispatched?
Orders are dispatched on the next working day. We do not dispatch on Sundays.
How can I track my order?
Send us your order number on WhatsApp or by email, and our team will let you know exactly where your order is.
Do you offer returns or exchanges?
Yes. We offer a 15-day return and exchange from the date you receive your order, so you can change your size or style with ease.
Which pairs can be exchanged or returned?
To be eligible, your footwear must be:
- Unused and unworn
- Undamaged and in its original condition
- In its original packaging
Pairs that have been worn, altered, damaged or show signs of use cannot be exchanged or returned.
How do I request an exchange or return?
Contact us on WhatsApp or by email with your order number and the details of your request. Our team will guide you through the rest. Read the full policy.
How can I contact you?
- WhatsApp / Phone: 0334-3053800 or 0335-4034777
- Email: tiashoes5@gmail.com
- Instagram: @tia.shoes
Do you have a store I can visit?
Yes. You are welcome to visit us at Zamzama Lane 7, Karachi, from 8:00 am to 10:00 pm. We are closed on Sunday.
Still have a question?
Our team is happy to help with sizing, orders and bridal styling.
