Refund policy
.tia-rp{max-width:760px;margin:0 auto;color:#262626}
.tia-rp p{line-height:1.8}
.tia-rp__lead{text-align:center;font-size:16px;max-width:56ch;margin:0 auto 36px}
.tia-rp__days{display:flex;align-items:center;justify-content:center;gap:18px;padding:26px 16px;margin:0 0 48px;border-top:1px solid #e4e1dc;border-bottom:1px solid #e4e1dc;text-align:left}
.tia-rp__days b{font-weight:300;font-size:56px;line-height:1;letter-spacing:-.02em}
.tia-rp__days span{font-size:11px;letter-spacing:.2em;text-transform:uppercase;line-height:1.7}
.tia-rp h2{font-weight:400!important;font-size:14px!important;letter-spacing:.22em;text-transform:uppercase;margin:0 0 18px!important;text-align:center}
.tia-rp__list{list-style:none!important;margin:0 0 20px!important;padding:0!important;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.tia-rp__list li{margin:0!important;padding:22px 14px;background:#F3F1EE;text-align:center;font-size:14px;line-height:1.5}
.tia-rp__list li::before{content:"";display:block;width:12px;height:7px;margin:0 auto 12px;border-left:1px solid #000;border-bottom:1px solid #000;transform:rotate(-45deg)}
.tia-rp__note{margin:0 0 52px!important;padding:14px 18px;border-left:1px solid #7A1E2C;font-size:14px;color:#444}
.tia-rp__how{text-align:center;margin:0 0 26px!important}
.tia-rp__ways{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));border-top:1px solid #e4e1dc;border-bottom:1px solid #e4e1dc}
.tia-rp__ways a{display:block;padding:26px 12px;text-align:center;border-left:1px solid #e4e1dc;text-decoration:none!important;color:inherit;transition:background .35s}
.tia-rp__ways a:first-child{border-left:0}
.tia-rp__ways a:hover{background:#F3F1EE}
.tia-rp__ways b{display:block;font-weight:500;font-size:11px;letter-spacing:.2em;text-transform:uppercase;margin-bottom:8px}
.tia-rp__ways span{font-size:14px}
@media(max-width:760px){
.tia-rp__days b{font-size:44px}
.tia-rp__list{grid-template-columns:1fr}
.tia-rp__list li{display:flex;align-items:center;gap:14px;text-align:left;padding:16px 18px}
.tia-rp__list li::before{margin:0 0 4px;flex:none}
.tia-rp__ways{grid-template-columns:1fr}
.tia-rp__ways a{border-left:0;border-top:1px solid #e4e1dc;padding:20px 12px}
.tia-rp__ways a:first-child{border-top:0}
}
At Tia Shoes, we want you to be completely satisfied with your purchase. If you need a different size or wish to exchange your footwear, we are happy to help.
15
Day return and exchange
from the date you receive your order
from the date you receive your order
Eligibility
To be eligible for an exchange or return, your footwear must be:
- Unused and unworn
- Undamaged and in its original condition
- In its original packaging
Items that have been worn, altered, damaged, or show signs of use are not eligible for exchange or return.
How to request an exchange or return
Contact our customer support team with your order number and relevant details. Our team will guide you through the exchange and return process.
